Support

Do you need help?

In our help centre you’ll find answers and useful information.

⚠️ We’re currently experiencing an issue affecting some UK orders where SIM subscriptions may not activate automatically.

If this applies to you, we apologise for this temporary situation. Please contact our support team with the IMEI number of your delivered device, and we’ll help activate your subscription manually.

Our dedicated customer service team is here to help!

📞 Call us
Call our customer service line from:
Mon - Fri: 12:00–15:30
Telephone: +44 20 8016 3768

📩 Submit a Request
Send us an inquiry via our contact form.

💬 Chat with us
Start a new conversation with our chatbot by pressing the red bubble on the right of the screen.

Special opening hours – Customer support (UK)

On these public holidays, our customer support team will be closed:

Thursday, 1 January — New Year’s Day
Friday, 3 April — Good Friday (UK)
Monday, 6 April — Easter Monday (UK)
Monday, 4 May — Early May Bank Holiday
Monday, 25 May — Spring Bank Holiday
Wednesday, 01 July — Closed for maintenance

Thursday, 30 July — Closed for maintenance
Monday, 31 August — Summer Bank Holiday
Thursday, 24 December — Christmas Eve
Friday, 25 December — Christmas Day
Thursday, 31 December — New Year’s Eve
Friday, 1 January 2027 — New Year’s Day

Welcome to customer service at Xplora!

Here you will find our contact details, as well as answers to frequently asked questions regarding activation, subscription, products and functions!

We understand that you may have questions or need help with our products and services. Regardless of whether you want to know more about the products' technical specifications, or need help with setup or troubleshooting, you've come to the right place! Our goal is to make your experience with Xplora as simple and hassle-free as possible, by gathering all the information you're looking for in one place.