Getting Started
How to set up your Xplora device
We’ll help you get started with your Xplora. Whether you have one of our smartwatches or startphones for children, our step-by-step video guides will take you through activating your subscription, setting up your device and connecting it to the Xplora app.
Start with Step 1 to activate your subscription, then continue to Step 2 to set up your Xplora device.
Step 1: Activate your Xplora subscription
Before setting up your device, you'll need an active mobile subscription. Choose the guide below for your SIM type to get started.
Activate your Xplora subscription with eSIM
Using an Xplora device with eSIM? Follow this guide to activate your mobile subscription and get ready to set up your device.
Activate your Xplora subscription with Nano-SIM
Using an Xplora device with a physical Nano-SIM card? Follow this guide to activate your mobile subscription and get ready to set up your device.
Not sure which SIM type you have?
Depending on the model, Xplora devices use either a physical Nano-SIM card or a digital eSIM. Check the side of your device for a SIM card slot. If there’s no visible slot, your device is most likely an eSIM model. If you have an X6Play, you’ll need to remove the loop frame first to check.
Step 2: Set up your Xplora device
Subscription activated? You’re ready to set up your device and connect it to the Xplora app.Choose your Xplora device below and follow the step-by-step setup guide.
Set up your XploraOne
Set up your XGO3
Please note: XGO3 only supports Nano-SIM and is not compatible with eSIM.
Need more guidance?
Looking for more help with your Xplora? Visit our Help Centre for answers to frequently asked questions, troubleshooting and more guidance for your device.
